As a behavioral and communication expert, you’ve heard me mention it is how we go about things and how we say it that matters. Customer service is no different. In fact, I will go as far as to say how you treat your customers is more important than your product or service. Customers have options […]
What Your Customers Aren’t Telling You
What did you think about the newest, latest, greatest Facebook updates? To me, they made changes for change sake. At least this time, they gave me the option of keeping the old version instead of converting. Many people may have missed that and just accepted the new look whether they liked it or not. As […]
Seller Beware
Like many, I am grateful for the technology to conduct business, hold meetings, and purchase products virtually and online. However, let us not forget it is just one channel in business commerce. I understand that COVID-19 has forced many businesses to pivot for survival, but I caution some businesses regarding putting all their eggs in […]
How We Communicate with Customers Matters
Mental Health is Paramount
I’ve often said, “what good is a healthy, strong body if we lose our mind,” and now more than ever this rings true. We can eat right and exercise, but if we do not provide care for our mental and emotional state, we are indeed lost. All you have to do is scroll social media […]
Tip for Working from Home
I’ve been working from home long before it was popular, cool or accepted. Today, many are forced to set up shop at home and are struggling. Work from Home Setup First of all, you need a quiet, dedicated space for your office. You may not have a spare room to use, but carve out a […]
Transform Your Leadership and Become a Super Leader
During our uncertain and ever-changing times, I am grateful for movies on demand or on DVD, especially the ones where the good guys like Captain America win! Is everyone familiar with Captain America? He is a WWII experiment to create the ultimate solider: he’s super strong, incredibly fast, and indestructible. In the first movie, he […]
Tame the Technology Monster for a Happier Holiday
Have you seen the movie, He’s Just Not That Into You? It came out in 2009 and is a hilarious comparison between men and women in the dating world. Watch it some time for a good laugh. One scene in particular is with Drew Barrymore’s character, Mary. She’s sharing with a girlfriend her frustration with […]
November 2019
YOUR HEALTH I always encourage my clients to forgo their weight-loss goals from now to New Year’s. Putting that expectation upon ourselves when the next two months center around food is a recipe for disappointment. This doesn’t mean, however, that we gorge ourselves and go hog-wild. Our focus should be maintaining not only our weight […]
Retain Top Talent with Proper Motivation
Spend any length of time in a leadership or supervisory role, and you quickly realize that the most challenging aspect of your job is people. People are complicated and messy. People come in all shapes, sizes, experience level, educational backgrounds, and they bring with them their own baggage. Yet, you are tasked to develop, nurture, […]
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