How to Focus on Cost Savings in 2021
No one could have predicted how a virus would shut down our entire economy in 2020, and we are only beginning to see the negative consequences and destruction of businesses as we enter 2021. This makes is even more critical for businesses to focus on cost-saving measures. Most will immediately look at how to […]
Why You Need a Phantom Shopper
Who Do You Want to Hire
As an executive recruiter, I must ask multiple questions to gain knowledge as to the type of role needing filled as well as the particular type of individual who would be well suited for the position. Learning about the company culture is a must to ensure alignment between existing and new employees and company objectives. […]
What are you waiting for? Reach that goal!
How are you doing with your 2020 goals? I know COVID-19 has derailed many a plan and has required most of us to pivot and readjust. Before we run out of year, I thought I would touch base on how to reach your goals in record time. I’m going to assume that you first and […]
Caring Can Be Your Advantage
As a behavioral and communication expert, you’ve heard me mention it is how we go about things and how we say it that matters. Customer service is no different. In fact, I will go as far as to say how you treat your customers is more important than your product or service. Customers have options […]
What Your Customers Aren’t Telling You
What did you think about the newest, latest, greatest Facebook updates? To me, they made changes for change sake. At least this time, they gave me the option of keeping the old version instead of converting. Many people may have missed that and just accepted the new look whether they liked it or not. As […]
Seller Beware
Like many, I am grateful for the technology to conduct business, hold meetings, and purchase products virtually and online. However, let us not forget it is just one channel in business commerce. I understand that COVID-19 has forced many businesses to pivot for survival, but I caution some businesses regarding putting all their eggs in […]
How We Communicate with Customers Matters
Mental Health is Paramount
I’ve often said, “what good is a healthy, strong body if we lose our mind,” and now more than ever this rings true. We can eat right and exercise, but if we do not provide care for our mental and emotional state, we are indeed lost. All you have to do is scroll social media […]
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