Show Your Customers You C.A.R.E.
At the foundation of everything I do is understanding human behavior. If I have said it once, I’ve said it a thousand times that one size does not fit all. Customer service is no exception. In fact, I dare to say that it is even more critical when dealing with your customer base. Everyone considers […]
June 2020
YOUR HEALTH By now, most health clubs and gyms have opened up to some degree, allowing folks to get back on their exercise track. I thought this would be the perfect time to remind you how to get the most out of the time you spend working out. You see, 85 percent of people do […]
How to Move Past COVID-19 Using DISC
Last week I shared how COVID-19 has impacted each differently since we are all unique personality blends. Moving forward starts with first understanding how stress affects each of us. This week, I want to provide some insights into how you can help your people begin to recover from COVID-19 or any life stress to re-engage. […]
How COVID-19 Has Impacted Each of Us
I am certified in DISC and have been using it as the foundation of my coaching, consulting, and training for 25 years. I’ve conducted and debriefed thousands of reports, and I never believe in a one-size-fits-all approach to anything. COVID-19 is no exception. In fact, as I sit in my home office—which I have operated […]
Don’t Expect Turtles to Fly – Relationship Tips
Any time you have more than one person, interacting, you have a relationship…and it takes work! We are all made differently with unique personality styles. Add to that the manner in which we were raised, religious beliefs, values, gender, and emotional baggage, and relationships get even more complex and confusing! Introduce COVID-19 with quarantines, home-schooling, […]
April 2020
YOUR HEALTH Right now, we have two battles raging on: 1) COVID-19 and 2) Fear/stress/anxiety. You’ve heard plenty on how to protect yourself from the Coronavirus, and I hope you are heeding warnings and advice to not only keep yourself safe but those in your family and community. Fear and stress are more dangerous than […]
Handling Crucial Conversations with EQ
Back in September of 2001, authors Joseph Grenny, Al Switzler, and Ron McMillan released their book, Crucial Conversations: Tools for Talking When the Stakes are High. Not in a million years would they have predicted what would happen about the same time as their book launched. Perhaps it was Devine providence or just luck, but […]
March 2020
YOUR HEALTH I don’t know about you, but I cannot function without a good night’s rest. The National Sleep Foundation continues to discover the importance of restorative sleep at all ages, and they recommend 7 to 9 hours a night pretty much from our teens on. Are you getting your zzzz’s? If you aren’t, you […]
Applying EQ in the Workplace
Through time, encouragement has often been the difference between success and failure and hope and hopelessness. As we enter another season of mud-slinging ad campaign, I think we could all use a little encouragement, don’t you? Encouragement: giving hope or promise; to inspire with courage, spirit and hope (Merriam-Webster). Many songs, books and ad slogans […]
