YOUR HEALTH Health is a moving target, especially as we age. Our bodies are constantly changing and adapting to what we do, don’t do, and our environment. Add to the mix my history of Lyme disease, and I am discovering just how altered my body became as a result of that bacterial infection. Even though […]
Seller Beware
Like many, I am grateful for the technology to conduct business, hold meetings, and purchase products virtually and online. However, let us not forget it is just one channel in business commerce. I understand that COVID-19 has forced many businesses to pivot for survival, but I caution some businesses regarding putting all their eggs in […]
How We Communicate with Customers Matters
August 2020
YOUR HEALTH Stress not only reduces our immune system, but it can also diminish our brain power. I personally need all the brain cells I can get! If you find yourself being a bit more forgetful lately, you may simply need to pay attention to brain health to combat the stress we are under. First […]
The Little Things Matter
I get the statement, “Don’t Sweat the Small Stuff,” but I tend to disagree with it. I believe life is made up of the little things, and we must pay attention to them. Look at the world right now: it’s off the rails! Why? Because we stopped caring about the little things, and now the […]
How to Have a FIT Marriage
Show Your Customers You C.A.R.E.
At the foundation of everything I do is understanding human behavior. If I have said it once, I’ve said it a thousand times that one size does not fit all. Customer service is no exception. In fact, I dare to say that it is even more critical when dealing with your customer base. Everyone considers […]
June 2020
YOUR HEALTH By now, most health clubs and gyms have opened up to some degree, allowing folks to get back on their exercise track. I thought this would be the perfect time to remind you how to get the most out of the time you spend working out. You see, 85 percent of people do […]
How to Move Past COVID-19 Using DISC
Last week I shared how COVID-19 has impacted each differently since we are all unique personality blends. Moving forward starts with first understanding how stress affects each of us. This week, I want to provide some insights into how you can help your people begin to recover from COVID-19 or any life stress to re-engage. […]
How COVID-19 Has Impacted Each of Us
I am certified in DISC and have been using it as the foundation of my coaching, consulting, and training for 25 years. I’ve conducted and debriefed thousands of reports, and I never believe in a one-size-fits-all approach to anything. COVID-19 is no exception. In fact, as I sit in my home office—which I have operated […]
