Back in September of 2001, authors Joseph Grenny, Al Switzler, and Ron McMillan released their book, Crucial Conversations: Tools for Talking When the Stakes are High. Not in a million years would they have predicted what would happen about the same time as their book launched. Perhaps it was Devine providence or just luck, but […]
Applying EQ in the Workplace
Through time, encouragement has often been the difference between success and failure and hope and hopelessness. As we enter another season of mud-slinging ad campaign, I think we could all use a little encouragement, don’t you? Encouragement: giving hope or promise; to inspire with courage, spirit and hope (Merriam-Webster). Many songs, books and ad slogans […]
