As a behavioral and communication expert, you’ve heard me mention it is how we go about things and how we say it that matters. Customer service is no different. In fact, I will go as far as to say how you treat your customers is more important than your product or service. Customers have options […]
September 2020
YOUR HEALTH Health is a moving target, especially as we age. Our bodies are constantly changing and adapting to what we do, don’t do, and our environment. Add to the mix my history of Lyme disease, and I am discovering just how altered my body became as a result of that bacterial infection. Even though […]
What Your Customers Aren’t Telling You
What did you think about the newest, latest, greatest Facebook updates? To me, they made changes for change sake. At least this time, they gave me the option of keeping the old version instead of converting. Many people may have missed that and just accepted the new look whether they liked it or not. As […]
Seller Beware
Like many, I am grateful for the technology to conduct business, hold meetings, and purchase products virtually and online. However, let us not forget it is just one channel in business commerce. I understand that COVID-19 has forced many businesses to pivot for survival, but I caution some businesses regarding putting all their eggs in […]
How We Communicate with Customers Matters
August 2020
YOUR HEALTH Stress not only reduces our immune system, but it can also diminish our brain power. I personally need all the brain cells I can get! If you find yourself being a bit more forgetful lately, you may simply need to pay attention to brain health to combat the stress we are under. First […]
Life is Risk
If you got out of your bed today, you incurred risk. You could have tripped and fell or bumped into a wall. While eating your breakfast, you could have bit your tongue or choked to death. During your shower, you could have burned your eyes with soap or slipped on the tile floor, cracking your […]
The Little Things Matter
I get the statement, “Don’t Sweat the Small Stuff,” but I tend to disagree with it. I believe life is made up of the little things, and we must pay attention to them. Look at the world right now: it’s off the rails! Why? Because we stopped caring about the little things, and now the […]
Time to Be Better
There are Different Types of Success
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