As a behavioral and communication expert, you’ve heard me mention it is how we go about things and how we say it that matters. Customer service is no different. In fact, I will go as far as to say how you treat your customers is more important than your product or service. Customers have options […]
When Life Knocks You Down – Fight Back!
This year held such promise in January before COVID-19 struck us all in some way or fashion. For many of us, our entire industry has been destroyed with no signs of life yet. I’ve mentioned that I have been using my extra time to digitize my scrap books, which has been like walking down memory […]
September 2020
YOUR HEALTH Health is a moving target, especially as we age. Our bodies are constantly changing and adapting to what we do, don’t do, and our environment. Add to the mix my history of Lyme disease, and I am discovering just how altered my body became as a result of that bacterial infection. Even though […]
Don’t Throw Out Good with the Bad
If you have been following me, you know I have been scanning my scrap books to create digital files. We had a fire come within five houses of us in June, so it was a wake-up call. I was prepared, but it got me thinking about my memories. I have all my photos saved or […]
How We Communicate with Customers Matters
August 2020
YOUR HEALTH Stress not only reduces our immune system, but it can also diminish our brain power. I personally need all the brain cells I can get! If you find yourself being a bit more forgetful lately, you may simply need to pay attention to brain health to combat the stress we are under. First […]
Be Careful of Passing Judgment
The Little Things Matter
I get the statement, “Don’t Sweat the Small Stuff,” but I tend to disagree with it. I believe life is made up of the little things, and we must pay attention to them. Look at the world right now: it’s off the rails! Why? Because we stopped caring about the little things, and now the […]
Be There for Someone in Need
How to Have a FIT Marriage
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