For my husband’s birthday, we went and saw the new movie, Air, starring Ben Affleck and Matt Damon. Affleck plays Phil Knight, founder and CEO of Nike, and Damon is Sonny Vaccaro, hired to spot and recruit up and coming athletic talent. I’m actually not a Nike fan since they have gone completely wonky socially […]
August 2022
Lorraine shares the importance of finding exercise that you like and how to manage the seasons of life in this month’s newsletter.
June 2022
YOUR HEALTH As you might know, my husband is a former commercial fisherman. He fished the Bering Seas of Alaska for 20 years, and he was one tough dude. He went days on end without sleep, and dealt with the pain of all sorts of injuries. He can attest, however, that a one-off injury is […]
Don’t Ignore the Silent Majority
This isn’t a blog about politics but one about the voice of your customer, and they are being drowned out by the minority voices. My degree is in marketing and much of my corporate career was spent in marketing. As I watch knee-jerk reactions of major corporations, I am dumb founded. Truly, I do not […]
Creating Solutions that Get Results!
Long before I had my own business, I was the person to call when you needed something. It didn’t necessarily mean I would deliver, but I knew who could. I’ve always been about helping people by bringing them together. I create solutions that get results! I recently saw the movie, Courier, with Benedict Cumberbatch where […]
I Need Your Help
Why You Need a Phantom Shopper
Caring Can Be Your Advantage
As a behavioral and communication expert, you’ve heard me mention it is how we go about things and how we say it that matters. Customer service is no different. In fact, I will go as far as to say how you treat your customers is more important than your product or service. Customers have options […]
What Your Customers Aren’t Telling You
What did you think about the newest, latest, greatest Facebook updates? To me, they made changes for change sake. At least this time, they gave me the option of keeping the old version instead of converting. Many people may have missed that and just accepted the new look whether they liked it or not. As […]
Seller Beware
Like many, I am grateful for the technology to conduct business, hold meetings, and purchase products virtually and online. However, let us not forget it is just one channel in business commerce. I understand that COVID-19 has forced many businesses to pivot for survival, but I caution some businesses regarding putting all their eggs in […]
