Speaker/Trainer, Consultant/Coach, and Author
My mom just got done reading Following Atticus by Tom Ryan. This is an older book but is definitely worth the read. It is categorized as a memoir, but it is full of adventures big and small. It is warm, transparent, real, funny, and offers the reader wonderful reminders of the importance of relationships: human […]
As a behavioral and communication expert, you’ve heard me mention it is how we go about things and how we say it that matters. Customer service is no different. In fact, I will go as far as to say how you treat your customers is more important than your product or service. Customers have options – plenty of them. It often boils down to price and customer care. [ 338 more words ]
www.lorrainebosse-smith.com/7933-2/
www.lorrainebosse-smith.com
As a behavioral and communication expert, you’ve heard me mention it is how we go about things and how we say it that matters. Customer service is no different. In fact, I will go as far as to say ...