Speaker/Trainer, Consultant/Coach, and Author
When my folks came to take me home that first day, we became a family, I was placed in a house on wheels. I had never been in such a thing that moved and turned this way and that way. Oh boy did I howl and cry until mom assured me it was okay. My […]
As a behavioral and communication expert, you’ve heard me mention it is how we go about things and how we say it that matters. Customer service is no different. In fact, I will go as far as to say how you treat your customers is more important than your product or service. Customers have options – plenty of them. It often boils down to price and customer care. [ 338 more words ]
www.lorrainebosse-smith.com/7933-2/
www.lorrainebosse-smith.com
As a behavioral and communication expert, you’ve heard me mention it is how we go about things and how we say it that matters. Customer service is no different. In fact, I will go as far as to say ...