I’ve been a huge fan of DISC for 30 years and have been teaching its principles for more than 20. The insights gained build bridges, not walls, and help people be the best version of themselves. I wish someone would have given me this insight when I was in grade school. It would have saved […]
What Your Customers Aren’t Telling You
What did you think about the newest, latest, greatest Facebook updates? To me, they made changes for change sake. At least this time, they gave me the option of keeping the old version instead of converting. Many people may have missed that and just accepted the new look whether they liked it or not. As […]
Seller Beware
Like many, I am grateful for the technology to conduct business, hold meetings, and purchase products virtually and online. However, let us not forget it is just one channel in business commerce. I understand that COVID-19 has forced many businesses to pivot for survival, but I caution some businesses regarding putting all their eggs in […]
How We Communicate with Customers Matters
August 2020
YOUR HEALTH Stress not only reduces our immune system, but it can also diminish our brain power. I personally need all the brain cells I can get! If you find yourself being a bit more forgetful lately, you may simply need to pay attention to brain health to combat the stress we are under. First […]
The Little Things Matter
I get the statement, “Don’t Sweat the Small Stuff,” but I tend to disagree with it. I believe life is made up of the little things, and we must pay attention to them. Look at the world right now: it’s off the rails! Why? Because we stopped caring about the little things, and now the […]
How to Have a FIT Marriage
Why We Still Need In-person Activities
Right now, we are in uncharted territory with COVID-19. One thing I know for sure, we are designed for connection and not made to isolate. We are already seeing the psychological and mental ramifications of shelter in place, and the numbers are staggering for divorce, depression, and suicide. We must move toward interacting with one […]
Negotiate for the Win-Win
I would like to first apologize for all the misleading guidance out in the world telling you to “take no prisoners” and go for the “kill” when negotiating. Advice such as this couldn’t be further from the truth, unless of course you don’t want long-term relationships, future business and a viable company. Negotiating is like […]
Show Your Customers You C.A.R.E.
At the foundation of everything I do is understanding human behavior. If I have said it once, I’ve said it a thousand times that one size does not fit all. Customer service is no exception. In fact, I dare to say that it is even more critical when dealing with your customer base. Everyone considers […]
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