Like many, I am grateful for the technology to conduct business, hold meetings, and purchase products virtually and online. However, let us not forget it is just one channel in business commerce. I understand that COVID-19 has forced many businesses to pivot for survival, but I caution some businesses regarding putting all their eggs in […]
How We Communicate with Customers Matters
Life is Risk
If you got out of your bed today, you incurred risk. You could have tripped and fell or bumped into a wall. While eating your breakfast, you could have bit your tongue or choked to death. During your shower, you could have burned your eyes with soap or slipped on the tile floor, cracking your […]
Follow the Money or the Motive
Why We Still Need In-person Activities
Right now, we are in uncharted territory with COVID-19. One thing I know for sure, we are designed for connection and not made to isolate. We are already seeing the psychological and mental ramifications of shelter in place, and the numbers are staggering for divorce, depression, and suicide. We must move toward interacting with one […]
Negotiate for the Win-Win
I would like to first apologize for all the misleading guidance out in the world telling you to “take no prisoners” and go for the “kill” when negotiating. Advice such as this couldn’t be further from the truth, unless of course you don’t want long-term relationships, future business and a viable company. Negotiating is like […]
Show Your Customers You C.A.R.E.
At the foundation of everything I do is understanding human behavior. If I have said it once, I’ve said it a thousand times that one size does not fit all. Customer service is no exception. In fact, I dare to say that it is even more critical when dealing with your customer base. Everyone considers […]
June 2020
YOUR HEALTH By now, most health clubs and gyms have opened up to some degree, allowing folks to get back on their exercise track. I thought this would be the perfect time to remind you how to get the most out of the time you spend working out. You see, 85 percent of people do […]
How to Move Past COVID-19 Using DISC
Last week I shared how COVID-19 has impacted each differently since we are all unique personality blends. Moving forward starts with first understanding how stress affects each of us. This week, I want to provide some insights into how you can help your people begin to recover from COVID-19 or any life stress to re-engage. […]
The Power of One in Uncertain Times
In these uncertain times, I find great comfort in knowing I have overcome many obstacles in my life. I was born in Hicksville, Long Island NY and was what they call an oops or surprise. My parents thought they had taken care of that, but I was born the last of five children. That year […]
